1.   Sites covered by this Policy Statement

This Privacy Statement applies to all Enviro-Steem Carpet & Upholstery Care owned websites and domains, and our wholly owned subsidiaries.

The Enviro-Steem Carpet & Upholstery Care websites may provide links to third-party websites for your convenience and information. If you access those links, you will leave the Enviro-Steem Carpet & Upholstery Care website. Enviro-Steem Carpet & Upholstery Care does not control those sites or their privacy practices, which may differ from Enviro-Steem Carpet & Upholstery Care’s. We do not endorse or make any representations about third-party websites. The personal data you choose to give to unrelated third parties is not covered by the Enviro-Steem Carpet & Upholstery Care Privacy Statement. We encourage you to review the privacy policy of any company before submitting your personal information. Some third-party companies may choose to share their personal data with Enviro-Steem Carpet & Upholstery Care; that sharing is governed by that third-party company’s privacy policy.

2.   Types of information we collect

This Privacy Statement covers personal information, non-personal data collection and aggregate reporting.

Personal information is information that is associated with your name or personal identity. Enviro-Steem Carpet & Upholstery Care uses personal information to understand better your needs and interests and to provide you with better service. Once you choose to provide us with personal information, you can be assured it will be used only to support your customer relationship with Enviro-Steem Carpet & Upholstery Care. We take seriously the trust you place in us. Enviro-Steem Carpet & Upholstery Care will not sell, rent or lease your personal information to others.

On some Enviro-Steem Carpet & Upholstery Care websites, you can order products or services, request information, subscribe to marketing or support materials, register yourself or your Enviro-Steem Carpet & Upholstery Care products, or apply for a job at Enviro-Steem Carpet & Upholstery Care. The types of personal information you provide to us on these pages may include name, address, phone number, e-mail address, and contact preferences.

Non-personal information is data about usage and service operation that is not associated with a specific personal identity. Enviro-Steem Carpet & Upholstery Care collects and analyzes non-personal information to evaluate how visitors use the Enviro-Steem Carpet & Upholstery Care websites.

Non-personal data we collect may include the pages visited on the Enviro-Steem Carpet & Upholstery Care websites, unique URLs visited within our website, browser type and IP address. Most non-personal data is collected via cookies or other analysis technologies.

3.   Children’s Privacy

Enviro-Steem Carpet & Upholstery Care is committed to protecting the privacy needs of children and we encourage parents and guardians to take an active role in their children’s online activities and interests. Enviro-Steem Carpet & Upholstery Care does not knowingly collect information from children under the age of 13 and Enviro-Steem Carpet & Upholstery Care does not target its websites to children under 13.

4. How we use your information

Enviro-Steem Carpet & Upholstery Care uses your personal information to provide you with services and to help us better understand your needs and interests. Specifically, we use your information to help you complete a transaction or order, to communicate with you, to provide service and support, to update you on services and benefits, to personalize promotional offers and to personalize some Enviro-Steem Carpet & Upholstery Care websites. We will give you the opportunity to choose your privacy preferences regarding such communications.  You may, at any point, contact us to request an opt-on on future communication. Credit card information is used only for payment processing and fraud prevention. This information is not used for any other purpose by our financial services providers or Enviro-Steem Carpet & Upholstery Care and will not be kept longer than necessary for providing the services, unless you ask us to retain your credit card information for future purchases.

Personal data collected online may also be combined with information you provide Enviro-Steem Carpet & Upholstery Care through other sources such as product registration, call centers or public events such as trade shows or seminars.

Personal data given to Enviro-Steem Carpet & Upholstery Care remains with in the Province of Manitoba and will not be transmitted outside of Canada. 

Non-personal data is aggregated for reporting about Enviro-Steem Carpet & Upholstery Care website usability, performance and effectiveness. It is used to improve the customer experience, usability and site content.

5. Who we share your information with

Enviro-Steem Carpet & Upholstery Care will not sell, rent or lease your personal information to others. Enviro-Steem Carpet & Upholstery Care will not share your personal information with third parties except in responding to your requests for products or services. Your permission will be requested when you submit your information. Enviro-Steem Carpet & Upholstery Care shares customer information across Enviro-Steem Carpet & Upholstery Care -owned business entities and companies working on our behalf, but only as required to meet your product or service requirements.

6. Your Choices

Enviro-Steem Carpet & Upholstery Care gives you the choice of receiving a variety of information that complements our products and services. You can subscribe to receive certain product- and service-specific information and Enviro-Steem Carpet & Upholstery Care-wide marketing communications. Enviro-Steem Carpet & Upholstery Care -wide communications may include new product information, special offers, or an invitation to participate in market research. We give you a choice regarding delivery of Enviro-Steem Carpet & Upholstery Care -wide communications by postal mail, e-mail and telephone. You can make or change your choices at the data collection point. We will make every effort to honour your preferences. This option does not apply to communications for the purpose of administering order completion, contracts, support, product safety warnings or driver updates.

7. Your information and third-party companies

Certain Enviro-Steem Carpet & Upholstery Care services are linked with those from unrelated third-party companies, some which offer you the option to share with both Enviro-Steem Carpet & Upholstery Care and the third party personal data you provide. We will not share your personal information with those third-party companies unless you make that choice.

8. Access to and accuracy of your information

Enviro-Steem Carpet & Upholstery Care strives to keep your personal information accurate. We have implemented technology, management processes and policies to maintain customer data accuracy.  We have taken additional steps of isolating your Personal Information provided to Us from the Public Internet. Certain areas of Enviro-Steem Carpet & Upholstery Care’s websites may limit access to specific individuals through the use of passwords and other personal identifiers.

9. Keeping your information secure

Enviro-Steem Carpet & Upholstery Care is committed to protecting the information you provide us. To prevent unauthorized access or disclosure, to maintain data accuracy, and to ensure the appropriate use of the information, Enviro-Steem Carpet & Upholstery Care has in place appropriate physical and managerial procedures to safeguard the information we collect.

We use Secure Sockets Layer (SSL) encryption when collecting or transferring sensitive data such as credit card information. SSL encryption is designed to make the information unreadable by anyone but us. This security measure is working when you see either the symbol of an unbroken key or closed lock (depending on your browser) on the bottom of your browser window.

10. Contacting us

We value your opinions. If you have comments or questions about our privacy policy, please send them to Jim Burns at (204) 788-0870.

This privacy statement applies to Canada.