Institute of Inspection, Cleaning & Restoration (IICRC)
At Enviro-Steem Carpet and Upholstery Care we believe in continuing education, and for years have been sending our technicians to be certified with the Clean Trust (formerly the IICRC). What is the Clean Trust (Formerly the IICRC)? Here is a description from their website:
“The Clean Trust (formerly the institute of inspection, Cleaning and Restoration Certification (IICRC)) has served as the industry guardian for the cleaning , inspection and restoration service industries for more than 30 years. As a non-profit certification organization, the Clean Trust (formerly the IICRC) helps to ensure that you have access to trusted and trained cleaning professionals by establishing and monitoring certification programs and standards for these industries.
To qualify for Clean Trust Certified Firm status (formerly the IICRC) businesses must demonstrate proof of insurance, maintain a written customer complaint policy with documented follow-up and provide ongoing education and training leading to certification for all technicians employed by the firm.Clean Trust Certified Firms are also required to abide by the Clean Trust Code of Ethics. Services provided by Clean Trust Certified professionals range from flooring inspection and cleaning to mold remediation to water and fire damage restoration.”
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Professional Advantages: Clean Trust Journeyman Textile Cleaners
IICRC Certified Firm
We not only care about the education of our individual technicians, but our firm as a whole in terms of dealing with the public. Our firm has met the requirements to be a Clean Trust Certified Firm (formerly the IICRC). To do this we must, among other things:
1. Present accurate information to consumers and conduct business with honesty and integrity.
2. On all jobs, have a technician who has been formally trained and who has passed all required tests.
3. Maintain a continuing education program to keep our technicians up-to-date on the latest changes in the industry.
4. Maintain liability insurance to protect you in the event of an accident.
5. Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes and accept the conclusions and recommendations of arbitration.